We all want our cars to look good, and sometimes we want our cars to look better. When we want our cars looking better, we get body and paint work done. Perhaps you need to repair a dent, or you want your car to have a different color. Either way, you need to find someone who will do the right amount of work for the right price.
They should ask if everyone was OK after the accident, generally, they should be more interested in your needs and concerns then their own profit margins. The sad thing is there are many body shops that are just in it for a quick buck and do not have the customer skills or even the repair skills to do the job you, or your insurance company, is paying for. So how do you weed those shops out?
I have been in this industry for over 25 years in the same area, I have worked in high quality auto body shops large and small, and have owned my own collision and custom shop in Portland Oregon for the last 8 years. In my area there are hundreds of auto body repair shops in a very small area, yet I only know a few I would trust with my vehicles. So for the most part you have to be as informed as you can, and ask a lot of questions.
I am going to give you some information about the industry that will hopefully help to make that informed decision a little easier. First, do not let your insurance company tell you where to have your vehicle repaired, in most cases they have contracts with the shop to save them money in exchange for sending them your vehicle. in this case the insurance company saves money, the shop gets the work but has to cut corners to keep the cost down for the insurance company. And you, the one that pays the insurance company all those inflated premiums, and pays the body shop your deductible gets a substandard repair. The insurance company may say “if you don’t take the job to our repair shop we can’t guaranty the work”, the fact is any and all good auto body shops guaranty their work for as long as you own your car, if they don’t, go somewhere else.
Next thing to do is be sure to question the person who is estimating your damage, smaller shop owners will usually take care of you personally, and in most cases, actually be involved in the repair process. In most of the larger or chain shops the person writing the estimate on how to fix your vehicle is a salesperson, usually having absolutely no experience repairing cars, not to say that the techs working at that shop wont fix your car correctly, but they may just not feel like rewriting the estimate the way it should of been written to begin with.
Step 2: Find out if there is anyone at a post higher than the manager. If yes, get an appointment fixed with the higher authorities of that auto body shop. Speak to them directly if possible; otherwise just send them an e-mail explaining your problems. If this solution also does not work, try the next step.
Depending on the damage to the vehicle, it will cost more to repair your car. There are some ways you can remove dents, like with a plunger, but more often than not you will need to take your car to someone who can repair it professionally.
Thus, instead of accepting a repair that is just not right, it is wise to take appropriate actions as listed above. As is popularly said, “Prevention is better than Cure”, it is always better to avoid any such event by making sure you are dealing with a reputed, trustworthy auto body shop functioning in your area.
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Tags: accidents, auto, body, Business, Cars, collision, Insurance, parts, repair, shopping, tools, travel, Trucks, vehicle
